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Course Objective:
➜ Understand the fundamentals of design thinking and its application in service process innovation.
➜ Apply customer-centric approaches to identify customer needs and pain points.
➜ Utilize service blueprinting techniques to visualize and optimize service processes.
➜ Generate innovative ideas and solutions through design thinking methods.
➜ Develop actionable plans for implementing service process innovations.
Design Thinking for Service Process Innovation
Price:
TBA
Participants:
No. of Module:
25-30 pax
5 modules
Class Duration:
6 hours/Group
No. of Groups:
As request
Target:
Hotel Manager, Operation Manager, Guest Experience Manager, Marketing & Sales Professional, Business Owner, Consultant and Advisor
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