➜ Understand the importance of the guest arrival experience in hospitality and its impact on guest satisfaction.

➜ Develop the skills to create a welcoming atmosphere through physical and sensory elements.

➜ Master personalized greetings and interactions to make guests feel valued and appreciated.

➜ Learn to engage with guests, anticipate their needs, and provide exceptional service throughout their stay.

➜ Acquire the skills to handle special requests and difficult situations with professionalism and resolve guest issues effectively.